POLICY

Terms and Conditions

Your agreement with us for a secure, reliable experience.

Effective as of August 11, 2025

These Terms and Conditions explain the rules that apply when using the websites, client portals, and digital services provided by KB Capitals and KB Agencies (“KB,” “we,” “us,” or “our”).

By using our website, client portal, or services, you agree to these Terms.


  1. Services we provide

KB may provide services including:

  • Website development and maintenance

  • Social media management

  • Content creation

  • Search engine optimization

  • Google review support

  • Customer growth services

  • Analytics and reporting

  • Consulting and digital strategy

  • Automation and client portal services

The exact services, pricing, timelines, and deliverables included in each package will be listed in the client’s proposal, invoice, or service agreement.


  1. Client Responsibilities

Clients are responsible for providing:

  • Accurate business information

  • Required account and platform access

  • Logos, photos, videos, and brand materials

  • Timely feedback and approvals

  • Any information needed to complete the agreed work

Clients must ensure that any content they provide is lawful and authorized for use.

Project timelines may be delayed if required information, access, or approvals are not provided on time.


  1. Payments and Billing

All fees will be listed in the client’s proposal, invoice, or service agreement.

Unless otherwise stated:

  • Setup fees are due before work begins

  • Monthly services are billed in advance

  • Deposits are non-refundable once work has started

  • Additional work outside the agreed package may require an extra fee

  • Advertising costs, software, domains, hosting, premium tools, and third-party services may be charged separately

Services may be paused if payments are overdue or unsuccessful.


  1. Revisions and Approvals

Each package may include a limited number of revisions.

Additional revisions, major changes, or requests outside the original agreement may require an additional fee.

Clients are responsible for reviewing and approving websites, content, advertisements, and other materials before they are published.

Once approval is provided, KB may proceed with publication or delivery.


  1. Results and Performance

KB works to improve online presence, visibility, reputation, SEO, customer growth, and digital performance.

However, we cannot guarantee:

  • Specific sales or revenue

  • A specific number of leads or customers

  • Search engine rankings

  • Follower growth or content views

  • A specific number of Google reviews

  • Approval by third-party platforms

Results may vary depending on competition, market conditions, customer demand, platform algorithms, client cooperation, and other factors outside our control.


  1. Google Reviews and SEO

KB may create systems and strategies that help businesses request genuine customer reviews and improve search visibility.

We do not create fake reviews or guarantee that every customer will leave a review.

Search engines and third-party platforms control their own rankings, policies, and results.

SEO performance may change over time and is not guaranteed.


  1. Ownership and Content

Clients retain ownership of the lawful business information, files, photographs, videos, and other content they provide.

Once full payment is received, clients receive ownership or agreed usage rights to final work created specifically for them.

KB retains ownership of:

  • Internal methods

  • Reusable templates

  • Agency systems

  • Processes

  • Pre-existing designs

  • General business strategies and tools

Raw footage, editable files, and source files are included only when specifically agreed.


  1. Client Portal and Access

Clients may receive access to a private portal for:

  • Files

  • Messages

  • Invoices

  • Approvals

  • Reports

  • Project updates

Clients are responsible for keeping account details and passwords secure.

Clients must not attempt to access another client’s information or misuse the portal.

KB may suspend access if there is a security concern, misuse, or overdue payment.


  1. Third Party Platforms

Our services may use platforms such as:

  • Google

  • Meta

  • Instagram

  • Facebook

  • TikTok

  • Stripe

  • Dropbox

  • Website hosting providers

  • Analytics platforms

  • CRM and automation tools

These platforms operate under their own terms, policies, pricing, and availability.

KB is not responsible for platform outages, account restrictions, algorithm changes, rejected advertisements, pricing changes, or discontinued features.


  1. Cancellation and Termination

Cancellation terms may vary by package and will be listed in the service agreement.

Unless otherwise stated:

  • Cancellation requests must be submitted in writing

  • Completed work and setup fees are non-refundable

  • Outstanding balances remain payable

  • Access to agency-owned tools and licences may end after cancellation

KB may pause or end services due to non-payment, misuse, unlawful activity, or serious security concerns.


  1. Acceptable Use

Clients may not use KB’s websites, portals, or services for:

  • Unlawful activities

  • Fraudulent or misleading conduct

  • Harassment or abuse

  • Copyright or trademark infringement

  • Uploading harmful files or software

  • Attempting to interfere with system security

  • Unauthorized resale or distribution of KB services

We may restrict or terminate access if these rules are violated.


  1. Limitation of Liability

To the extent permitted by law, KB is not responsible for:

  • Indirect losses

  • Lost profits

  • Lost business opportunities

  • Loss of data

  • Third-party platform issues

  • Changes in rankings or algorithms

  • Results caused by services or systems outside our control

KB’s total liability will not exceed the amount paid for the affected service.


  1. Changes to These Terms

We may update these Terms when our services, systems, or legal obligations change.

The latest effective date will appear at the top of this page.

Continued use of our website or services after an update means you accept the revised Terms.


  1. Governing Laws

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada.

Both parties agree to first try to resolve disputes through good-faith discussion before taking formal legal action.


  1. Contact Us

For questions about these Terms, contact:

KB Capitals / KB Agencies
Email: admin@kbcapitals.com
Phone: +1 416-786-4935