Privacy Policy

Effective as of August, 11, 2025

This Privacy Policy explains how KB Capitals and KB Agencies (“KB,” “we,” “us,” or “our”) collect, use, protect, and share information through our websites, client portals, and digital services.

By using our website or services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect information you provide directly, including:

• Your name, email, phone number, and company information

• Details submitted through contact, consultation, or onboarding forms

• Files, messages, and content uploaded to the client portal

• Billing and transaction information processed through our payment providers

• Account login and profile information

We may also collect basic technical information, such as your browser, device type, IP address, website activity, and referral source.

2. How We Use Information

We use information to:

• Respond to inquiries and provide consultations

• Deliver and manage our services

• Create and maintain client accounts

• Process payments and invoices

• Communicate project updates and support

• Improve our website, portal, and customer experience

• Measure website and marketing performance

• Protect against fraud, misuse, and security risks

• Meet legal and regulatory requirements

  
  

3. Client Content and Ownership

Clients retain ownership of the lawful business information, files, photographs, videos, and other content they provide.

Clients give KB permission to store, edit, process, and use this content only as needed to provide the agreed services.

4. How We Share Information

We do not sell or trade personal information.

We may share limited information with trusted providers that help us operate our business, including:

• Website and hosting providers

• Payment processors

• Analytics platforms

• Email and communication tools

• File-storage and client-portal providers

• CRM and automation platforms

Information may also be disclosed when required by law or when reasonably necessary to protect our clients, business, or systems.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure.

These measures may include secure platforms, restricted access, strong passwords, encryption, and two-factor authentication.

However, no website, storage system, or online transmission method can be guaranteed to be completely secure.

6. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide services

• Maintain business and transaction records

• Meet legal obligations

• Resolve disputes

• Protect our legitimate business interests

Information may be deleted or securely anonymized when it is no longer required.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember preferences

• Improve website functionality

• Understand visitor behaviour

• Measure traffic and performance

• Support advertising or marketing activities

You can restrict or disable cookies through your browser settings, although some website features may not function properly.

8. Marketing Communications

We may send service updates and marketing communications when permitted and when appropriate consent has been provided.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in the message.

Canadian anti-spam rules generally require consent before sending commercial electronic messages.

9. Your Privacy Rights

You may contact us to request:

• Access to the personal information we hold about you

• Correction of inaccurate information

• Withdrawal of consent, where applicable

• Deletion of information, subject to legal and business requirements

• Information about how your data is used or shared

Canadian privacy principles give individuals rights relating to access, accuracy, consent, safeguards, and appropriate handling of personal information.

10. Third-Party Websites

Our website may contain links to third-party platforms or services.

KB is not responsible for the privacy practices, content, or security of websites and platforms we do not control. You should review their privacy policies before providing information.

11. Policy Updates

We may update this Privacy Policy when our services, technology, or legal obligations change.

The latest effective date will appear at the top of this page. Continued use of our website or services after an update means you accept the revised Policy.

12. Contact Us

For privacy questions, requests, or concerns, contact:

KB Capitals / KB Agencies
Email: admin@kbcapitals.com
Phone: +1 416-786-4935

This policy should be reviewed before publication to ensure it accurately reflects the tools, cookies, payment systems, analytics platforms, and client data your company actually uses.